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10 November 2016

Tier 2 Consulting drives system integration project for Motability Operations Ltd

"The integration is part of the biggest IT project we've done in a long, long time, probably ever. We have more than 150 people working on various aspects of the project. Tier 2 played a key role in defining the architecture, skilling up the project teams, instilling best practices and providing ongoing assurance. Their support is flexible, targeted to our needs and always very professional." - Charles Illingworth, Development Team Lead Motability Operations.

Employing over 800 people, Motability Operations Ltd is responsible for the finance, administration and maintenance of the Motability Scheme under contract to the national charity established by the UK government in 1977.

The Motability Scheme helps disabled people exchange mobility allowances to lease cars, scooters, or powered wheelchairs. As a result, Motability Operations is the UK's largest car leasing company, with a fleet of more than 640,000 vehicles.

As the company's business has increased, the number and complexity of its IT systems has also grown. As part of its effort to more efficiently lease vehicles to the disabled community, Motability Operations needed to modernize its lease management and customer relationship management systems.

To achieve this, the company needed to integrate new and legacy systems and applications, with a focus on data integrity between its systems. The company saw a need for real-time updates between Point-of- Sale systems — typically used by third-party dealers and suppliers — and its CRM back-end systems.

Following detailed product assessments, technical demonstrations and commercial discussions, Motability Operations chose Stevenage-based Tier 2 Consulting to provide ongoing technical expertise and project support.

The first phase of work involved the creation of the integration architecture, which was then refined to meet the company's specific requirements. With Tier 2 consultants working alongside Motability Operations in-house teams they helped keep the project on schedule, providing on-site operational and developer support.

Commenting on the relationship with Motability Operations, Tier 2 Consulting Managing Director Andy Kennedy said "Aside from showcasing our technical skills with complex business integration deployments, we are immensely proud to be supporting Motability Operations. Their work within the disabled community is invaluable, and we are delighted to be helping shape the future success of their support.

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